info@towmenamibia.com+264 81 222 4222
TowME NamibiaTowMENamibia
+264 81 222 4222Windhoek
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Privacy

TowME Data Protection & Privacy Policy

This Policy explains how TowME Namibia collects, uses, discloses, stores, and safeguards personal data across the website, mobile application, and related roadside assistance services.

1. Introduction

TowME Namibia is committed to protecting the privacy and personal data of users of our road assistance website and mobile application. This Policy explains how we collect, use, disclose, store, and safeguard your information, and outlines your rights.

2. Legal Framework and Compliance

By using the Platform, you agree to the collection and use of information in accordance with this Policy.

TowME Namibia operates in accordance with:

  • The Constitution of the Republic of Namibia, including the right to privacy
  • Applicable Namibian common and contract law principles
  • International data protection best practices, including principles aligned with GDPR and POPIA

3. Scope

This Policy applies to all users, including customers, service providers such as tow truck operators, and visitors accessing the TowME Namibia Platform.

4. Information We Collect

4.1 Personal Information

  • Full name
  • Phone number
  • Email address
  • Identification details where required

4.2 Location Data

  • Real-time GPS location while using the service
  • Location history related to service requests

4.3 Vehicle Information

  • Vehicle registration number
  • Vehicle type and description

4.4 Payment Information

  • Billing details
  • Transaction records processed via third-party providers

4.5 Technical Data

  • IP address
  • Device type
  • Operating system
  • App usage data and logs

5. How We Use Your Information

We use your data to:

  • Provide roadside assistance services
  • Connect users with nearby service providers
  • Enable real-time tracking of assistance
  • Process payments securely
  • Communicate service updates and support
  • Improve platform performance and user experience
  • Prevent fraud and ensure safety

6. User Consent

You may withdraw consent at any time; however, this may affect the functionality of the Platform.

By using TowME Namibia, you explicitly consent to:

  • The collection and use of your personal data
  • The use of your real-time location for service delivery

7. Location Tracking Disclosure

Tracking is limited and does not continue unnecessarily after service completion.

TowME Namibia collects real-time GPS location data only:

  • When you request roadside assistance
  • While a service is active

Location tracking is used strictly for:

  • Dispatching service providers
  • Navigation and assistance delivery

8. Data Sharing and Disclosure

We do not sell your personal data.

We may share your data with:

  • Tow truck operators and service providers, limited to necessary job-related data
  • Payment processors
  • IT and cloud service providers
  • Law enforcement or authorities when legally required
  • Emergency services where necessary to protect life or safety

9. Cross-Border Data Transfers

Your data may be stored or processed outside Namibia using secure cloud services. By using TowME Namibia, you consent to such transfers, provided adequate safeguards are in place.

10. Data Security

Despite these measures, no system is completely secure, and we cannot guarantee absolute security.

We implement appropriate technical and organizational measures, including:

  • Data encryption
  • Secure servers and infrastructure
  • Access control and authentication
  • Monitoring and security protocols

11. Data Retention

Data is securely deleted or anonymized when no longer required.

We retain personal data only for as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes

12. User Rights

Requests can be made via the contact details below.

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Withdraw consent
  • Object to certain processing activities

13. Cookies and Tracking Technologies

Users may accept or decline cookies via browser settings.

Our website uses cookies to:

  • Enhance user experience
  • Analyze traffic and usage

14. Children's Privacy

TowME Namibia services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

15. Data Breach Notification

In the event of a data breach that may affect your personal data, TowME Namibia will take reasonable steps to:

  • Investigate and contain the breach
  • Notify affected users where appropriate

16. Limitation of Liability

While TowME Namibia takes reasonable steps to protect user data, we shall not be held liable for damages arising from unauthorized access, data breaches, or events beyond our reasonable control.

17. Third-Party Links

Our Platform may contain links to third-party websites. We are not responsible for their privacy practices.

18. Changes to This Policy

We may update this Policy from time to time. Users will be notified of significant changes via the Platform.

19. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of the Republic of Namibia.

20. Contact Information

For questions, requests, or complaints regarding this Policy, please contact:

  • TowME Namibia
  • Email: info@towmenamibia.com
  • Phone: +264 81 222 4222